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Communication skills articles
Practical, no-nonsense advice on thinking and speaking clearly under pressure, from the UK's exclusive provider of Think on Your Feet®.
The curse of expertise: why experts lose the room
Experts often answer a direct question with every caveat and the conclusion last. Why that loses the room, and how to put the headline first under pressure.
Read the article →What an unclear answer costs the Civil Service
An unclear spoken answer rarely makes the risk register, but it often becomes a complaint, a follow-up or an escalation. Why clear first answers matter.
Read the article →Why some people never seem to freeze under pressure
People who stay calm when put on the spot aren't thinking faster. They organise their answer before they speak. Here's how that works and how to learn it.
Read the article →How to answer a question you weren't expecting
Caught off guard by a question? Pause, lead with your main point, give two or three reasons and stop. A simple way to answer clearly with no preparation.
Read the article →How to stop rambling in meetings
Rambling in meetings usually starts before you speak. Decide your point, say it first, keep the support short and stop. Practical habits that work.
Read the article →How to brief senior leaders in under two minutes
Brief senior leaders in under two minutes: lead with the conclusion, give two or three facts, then make a clear ask. A simple structure that works.
Read the article →Communication skills training for new managers
New managers have to communicate clearly in moments they can't script. What communication skills training for new managers should cover, and why.
Read the article →Think on Your Feet® vs presentation skills training
Presentation skills training covers planned talks. Think on Your Feet® covers unplanned moments. How the two differ and how to choose the right one.
Read the article →How to handle tough questions in a Q&A
How to handle tough questions in a Q&A: pause, lead with your main point, stay calm with hostile questions and bridge back to your key message.
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